FAQ: Questions you should ask your web design company

Welcome to our web design company, where we take pride in creating beautiful, functional, and user-friendly websites for businesses of all sizes. Whether you need a new website built from scratch, an existing site updated to modern standards, or a complete overhaul of your online presence, we have the expertise to help you achieve your goals. We understand that choosing the right web design company can be a daunting task, which is why we’ve put together this FAQ to help you ask the right questions and make the right decision.

Our team of experts is committed to providing the highest quality services and delivering outstanding results that exceed your expectations. We’ll work with you every step of the way, from the initial consultation to the final implementation, to ensure your website reflects your brand, your values, and your vision. So, whether you’re a small business owner looking to make a big impact or a large corporation seeking to improve your online presence, we’re here to help you succeed. Let’s get started on creating a website that sets you apart from the competition!

During the Discovery phase, we gather and organize as much information as necessary about your business and the goals of your website. We ask specific questions to learn about your story, the people that comprise your business, your values and goals, and where you want to be upon the website’s completion. We also ask about your business back story, the services you offer, and how you are different from potential competitors. We then dive into your ideal client, their problems, and your services, packages, and buying process.

It would be very helpful to us if you could fill out the website questionnaire before our call. The PDF file can be edited in most web browsers or Adobe Acrobat. You do not have to fill out the form in one sitting. You can save your edits at any point and continue later.

We strive to build websites that provide excellent user experiences to increase conversion. We use clean, minimal design for a modern aesthetic and optimize websites to provide a high ranking in search engines.

We describe our ideal process here: Web Design Process. The major phases are Discovery, Design, Implementation, and Deployment. Every client has a different starting point that will influence the process. We advise you of these differences during our free consultation and written proposal. In addition, we will let you know of any obstacles and how we plan to resolve them as soon as they arise.

See our Website Design Plan Comparison page for a detailed breakdown of what is included and how much it costs.

Not included are maintenance, updates, fixes, or any reporting. We do offer additional a la carte options to cover these.

As a rule of thumb, here are the average completion times for our standard Website Design Plan:

Budget: 2 - 3 weeks
Standard: 4 - 6 weeks
eCommerce: 6 - 8 weeks
Premium: Contact Us

To facilitate the agreed completion date, the Customer must provide the content required for website development to us within ten days of a signed agreement. It includes any required images, documents, text content, data files, or other related digital content

You provide any available assets like logos, colors, brand guidelines, text content, and photography. In addition, we can gather assets from your current website, namely fonts, icons, stock photography, and text content.

We believe that for your website to succeed, you should be an integral part of the process. It starts with providing text content and images - or relaying that responsibility to us. Then there are several checkpoints during the web design process where we need your approval before we may continue with the next step. One is at the end of the Discovery phase, where we describe our solution before we provide the written proposal/estimate. Another one is at the end of the Design phase when we finish the mockup. The next one is at the end of the Implementation phase before deploying the solution. When the website is live, we will train you on WordPress and the implemented functionality of your website.

We use WordPress as it currently powers 40% of the internet or 60% of all CMS-built websites. WordPress is well supported and is actively being updated today and years into the future. It’s highly flexible and is perfect for almost all website and marketing needs.

We use the Gutenberg Block Editor! The WordPress core supports it directly without a bloated set of plugins. In our opinion, the sustainability and security of page builders are questionable at best. Websites load blazingly fast with the block editor which leads to a higher ranking on Google. Also, security will become an issue in the future will all non-supported page builders.
What is the difference between 3rd party Page Builders and the Gutenberg Block Editor? The block editor was released in December 2018 with extremely rudimentary design ability. Until recently, page builders were more flexible and able to create stunning websites. However, that is no longer the case today.

Here are Google’s main ranking factors, all included on your website.
  • Fast loading (Gutenberg)
  • SSL certificate
  • Properly keyworded page titles, headers, and good content
  • Internal linking
  • Schema (Structured Data)
  • Sitemap
  • Mobile & Tablet adaptive using CSS3
  • And more

We believe testing is a critical process that must be completed before launching your new website. The website needs to function and render smoothly on various browsers and devices. We conduct cross-browser testing on the latest versions of Chrome, Firefox, Safari, and Edge, as well as cross-platform testing on the latest versions of iOS and Android for tablets and smartphones.

No matter how complex your new website seems, anyone can edit and manage it after the training, even the least technical person on your team. Our Online Documentation for initial training and ongoing reference is always available to you.

No! With WordPress, your website can be hosted in just about any hosting environment.

It’s 100% free. You can get your files in a zip format containing your entire website, plus the MySQL database that makes it run. Either your next website designer or your next hosting company will be able to help with this process.

We recommend getting one of our website maintenance plans that cover monthly software updates and fixes that can crop up.

We think this should be covered in the maintenance plan as we prefer to make security improvements before they happen and enforce secure passwords and Two-Factor Authentication (2FA).